Prepare for an appointment
Review the requested date, office, reason for visit, medication list, and forms. A submitted request becomes a booking only after the clinic confirms it.
What care can feel like
Know what happens before and after a visit.
Prepare for appointments, understand messages and released information, and keep referrals and next steps organized.
Have your Medicare and health-plan cards nearby. We verify participation before scheduling.
A step-by-step decision
A clear care experience has visible next steps.
West Point’s digital workflow is designed to support communication and follow-through. Availability depends on the clinic workflow; telephone help remains available.
Send clinic messages
Use available secure messaging for appropriate non-emergency questions. Do not use messages for emergencies; call 911 when immediate help is needed.
Understand results
Available results may be released for viewing. “Released” does not necessarily mean the clinician has reviewed or discussed the result. Follow the instructions shown and contact the office with questions.
Follow referrals and authorizations
Available referral information may include status, specialist details, authorization dates, documents, and next steps. Your plan and clinic determine the actual workflow.
Choose telephone assistance
If you do not use online tools, call the office. Staff can explain available alternatives for appointments, records, results, and referrals.
Meet the care team
A local family-practice team.
These profiles are published by West Point Medical Group. Call to confirm which clinician, office, and exact plan are available for your care.
Atul Bembi, D.O.
Medical Director · Board-Certified Family Medicine
Medical Director serving West Point locations
Syeda Ameena, M.D.
Internal Medicine Physician · Family Practice
Fontana officeFeatured in Inland Empire Magazine’s September 2025 Top Doctors special promotion (opens in a new tab)
Michael DeGuzman, PA-C
Physician Assistant · Family Practice
Fontana office
Eileen Vo, PA-C
Physician Assistant · Family Practice
Fontana officeTwo local offices
Choose the office that works for you.
Participation and availability depend on the exact plan, network, effective date, and office. Call to verify.
Common questions
Answers before you call.
Is an online appointment request confirmed?
No. It is confirmed only when the clinic provides a specific date and time.
Does a released result mean it was reviewed?
Not necessarily. A released result may be visible before a clinician has discussed it. Follow the clinic’s instructions for questions or urgent concerns.
Official Medicare resources
- Find and compare Medicare providers
- How to join a Medicare health or drug plan
- Welcome to Medicare preventive visit
Accessed September 13, 2026. Medicare.gov controls Medicare coverage and enrollment guidance.
West Point Health Group and West Point Medical Group are not insurance agencies and are not affiliated with Medicare or the U.S. government. We do not recommend a specific insurance plan.