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For family and caregivers

Help a parent prepare for primary care.

Organize the information that matters, understand consent, and make the first conversation with the office easier.

Call FontanaRequest a call

Have your Medicare and health-plan cards nearby. We verify participation before scheduling.

A step-by-step decision

Support begins with preparation and the patient’s permission.

A family member can help gather details and join conversations when the patient authorizes it. Privacy rules may limit what staff can discuss without appropriate consent.

Gather the essentials

Collect insurance cards, photo identification, medication and allergy lists, specialist contacts, recent hospital information, and the former doctor’s contact details.

Plan for consent

Ask the office what authorization is required to discuss care with a family member. Being listed as an emergency contact does not necessarily authorize access to health information.

Prepare questions together

Write down the patient’s goals, changes in health, refill needs, mobility or language needs, and the questions that must be answered at the first visit.

Use the telephone when needed

Online tools are optional. Patients and authorized caregivers can call the office for help with the clinic’s process. Staff will explain what can be handled by phone.

Meet the care team

A local family-practice team.

These profiles are published by West Point Medical Group. Call to confirm which clinician, office, and exact plan are available for your care.

Dr. Atul Bembi, Medical Director and family medicine physician

Atul Bembi, D.O.

Medical Director · Board-Certified Family Medicine

Medical Director serving West Point locations
Michael DeGuzman, physician assistant

Michael DeGuzman, PA-C

Physician Assistant · Family Practice

Fontana office
Eileen Vo, physician assistant

Eileen Vo, PA-C

Physician Assistant · Family Practice

Fontana office

Two local offices

Choose the office that works for you.

Participation and availability depend on the exact plan, network, effective date, and office. Call to verify.

Request a call

Talk with our team.

Share contact details only. Do not include medical information or insurance identification numbers.

Contact me by

Do not use this form for emergencies, symptoms, or medical questions. Call 911 in an emergency.

Common questions

Answers before you call.

Can I arrange care for my parent?

You can help begin the process, but the office may need the patient’s consent before sharing information or completing certain steps.

Does the patient need to use a portal?

No. Call the office for available telephone alternatives and instructions.

Official Medicare resources

Accessed September 13, 2026. Medicare.gov controls Medicare coverage and enrollment guidance.

West Point Health Group and West Point Medical Group are not insurance agencies and are not affiliated with Medicare or the U.S. government. We do not recommend a specific insurance plan.